108-11-8 Responsible Agent

A. Appointment of agent. The owner of a short-term rental shall appoint a Responsible Agent for the rental property. The Responsible Agent may be the owner, a designee, an independent property manager, a professional property management company, or other authorized representative. The Responsible Agent shall be available to manage the property during any period in which the property is occupied by short-term rental occupants. B. Response requirement. The Responsible Agent must be able to respond to the City, its enforcement designee, law enforcement, fire authority, or other public-safety agency within sixty (60) minutes after notice of a complaint or violation. When necessary to address the complaint or violation, the Responsible Agent must be able to appear at the property in person, or cause another authorized person to appear, within sixty (60) minutes after notice. Designation of one or more backup agents is strongly encouraged and may be required as a condition of approval based on site-specific circumstances. C. Safety. A Responsible Agent is not required to place themselves in a situation that could reasonably cause physical harm. If a complaint involves immediate threats to persons or property, the Responsible Agent shall contact law enforcement or emergency responders and follow their directions. D. Notification of agent change. The owner shall notify the Planning Department within seven (7) calendar days after any change to the Responsible Agent or backup Responsible Agent and shall provide updated contact information. It is the owner’s responsibility to keep all contact information current throughout the license term. Revised Chapter 108-11 - Short-Term Rentals | Legal Review Draft E. Public posting of contact information. The City may maintain Responsible Agent information for enforcement and emergency-response purposes. The City may require the STR licensee to post a twenty-four-hour complaint-response telephone number at the property and in materials provided to occupants. The City is not required to publish the Responsible Agent’s personal address or personal telephone number on the City website. The telephone number posted under this Subsection is the owner’s or Responsible Agent’s contact number and is separate from the City’s own complaint-intake channel described in Section 108-11-10(A).